The website now offers increased awareness of account details and status, combined with new functions to help optimise the efficiency of account management.
The website will continue to provide product specifications for every standard part and component, including free to download CAD files, as well as 3D drawings that do not require specialist software to view. Product search and specification support is now boosted by a Live Chat facility, where WDS’ product experts can provide live advice to help identify the right part, including an e-mail response service for after-hours enquiries.
For extra customer support, there’s a range of content in the website’s news and blog section, including articles explaining how components can be specified for particular applications. For global customers, language selection and purchasing format includes English UK, German, Spanish, French, Italian, Brazilian Portuguese and American English.
A Quick Order facility on the website enables customers to enter part codes and order quantity instead of searching for a part by name or type. The website also allows customers to map their own product references to WDS’ product codes, enabling them to order using their own stock keeping unit. To speed up this process, the customer can upload their own product references in bulk via a spreadsheet. Access to previous orders is available, and digital quotations can be provided. The website now also shows invoices, as well as real time credit limit and balance, to optimise account management efficiency.
Mark Moody, WDS components sales & marketing director, said: “We’ve integrated many improvements to wdscomponents.com to make the customer experience faster and easier, but importantly, we've kept the familiar layout and retained the previous content that our existing customers are used to.”
For customers that prefer to select standard parts and components from hardcopy, a catalogue is available and can be ordered free of charge.
